Privacy Policy

Your privacy matters to us. This privacy policy explains how Junk Hubris protects your personal information.

Last Updated: February 6, 2024

Privacy Policy Table of Contents

1. What Information Do We Collect?
2. How Do We Use Your Information?
3. When Do We Share Your Information?
4. Cookies and Tracking Technologies
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information from Minors?
8. Your Privacy Rights
9. Do-Not-Track Features
10. U.S. Residents’ Privacy Rights
11. Updates to This Privacy Policy
12. Contact Us
13. Review, Update, or Delete Your Data

1. What Information Do We Collect?

Information You Provide to Us

First, we collect personal information that you voluntarily provide when you request junk removal services, ask for a quote, or contact us. Specifically, this may include:

• Contact Information: Name, phone number, email address, and service address
• Service Details: Description of items to remove, photos you send, and scheduling preferences
• Payment Information: Billing address and credit/debit card numbers (we process these securely)
• Communication Preferences: How you prefer us to contact you (call, text, or email)

Sensitive Information: We do not process sensitive personal information such as social security numbers, health data, or financial account passwords.

Information We Collect Automatically

Additionally, when you visit our website, we automatically collect certain technical information, including:

• Device & Browser Data: IP address, browser type, operating system, and device type
• Usage Data: Pages viewed, time spent on site, links clicked, and referring websites
• Location Data: General location based on IP address (to verify service area eligibility)

This information helps us maintain website security, improve user experience, and analyze how visitors use our site. Furthermore, we collect this data through cookies and similar technologies as outlined in this privacy policy.

2. How Do We Use Your Information?

Under this privacy policy, we process your personal information to provide excellent junk removal service and operate our business effectively. Specifically, we use your information to:

• Provide Services: First and foremost, we schedule pickups, communicate with you, and complete junk removal jobs
• Process Payments: Additionally, we handle payments, send receipts, and manage transactions
• Customer Support: We respond to inquiries, resolve issues, and provide service updates
• Improve Our Business: Furthermore, we analyze usage trends, understand customer needs, and enhance our services
• Marketing: We send service updates, promotions, or helpful tips (you can opt out anytime)
• Legal Compliance: We maintain records as required by law and respond to legal requests
• Security: We protect against fraud, maintain website security, and prevent unauthorized access
• Testimonials: Finally, we share customer reviews and feedback (with your permission)

We only process your information when we have a valid legal reason to do so, such as providing the services you requested or complying with legal obligations.

3. When Do We Share Your Information?

We respect your privacy and only share your information in limited circumstances. According to this privacy policy, we may share data when:

• Service Providers: We work with payment processors, scheduling software, and email service providers who help us operate our business (under strict confidentiality agreements)
• Google Maps: We use Google Maps Platform APIs to verify service addresses and provide directions
• Business Transfers: If we sell or merge our business, your information may transfer to the new owner
• Legal Requirements: When required by law, court order, or to protect our legal rights

However, we do NOT:

• Sell your personal information to third parties
• Share your data with advertisers or marketing companies
• Rent or trade customer lists

4. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your browsing experience. Additionally, these tools help us understand how visitors use our site.

What Are Cookies?

Cookies are small text files that websites store on your device. They help websites remember your preferences and track site activity.

How We Use Cookies

As part of this privacy policy, we use the following types of cookies:

• Essential Cookies: These are required for the website to function properly
• Analytics Cookies: These help us understand how visitors use our site
• Preference Cookies: These remember your settings and preferences

Your Cookie Choices

Most browsers automatically accept cookies. However, you can modify your browser settings to decline cookies. Please note that disabling cookies may affect certain features of our website.

5. How Long Do We Keep Your Information?

According to this privacy policy, we retain your personal information only as long as necessary to:

• Provide the junk removal services you requested
• Comply with legal and tax requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain business records and customer history

When we no longer need your information, we securely delete or anonymize it. Similarly, we securely store and isolate backup copies in our archives from active processing until we can delete them.

6. How Do We Keep Your Information Safe?

We take data security seriously. Therefore, we have implemented appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage and transmission (SSL/TLS encryption)
• Restricted access to personal information (need-to-know basis)
• Regular security assessments and updates
• Secure payment processing through trusted payment providers
• Employee training on data protection practices

Important: While we use industry-standard security measures, no method of internet transmission or electronic storage is 100% secure. Consequently, we cannot guarantee absolute security. However, we continuously work to protect your information from unauthorized access, disclosure, alteration, or destruction.

You can help protect your information by accessing our services through secure networks and keeping your contact information up to date.

7. Do We Collect Information from Minors?

Our services are not intended for individuals under 18 years of age. Therefore, we do not knowingly collect personal information from minors.

By using our services, you confirm that you are at least 18 years old. Alternatively, you may be a parent or guardian providing consent for a minor to use our services.

If we learn that we have collected information from someone under 18, we will promptly delete that information. If you believe we may have information from a minor, please contact us immediately at info@junkhubris.com.

8. Your Privacy Policy Rights

This privacy policy grants you important rights regarding your personal information:

Access and Control

• Access: You can request a copy of the personal information we have about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal retention requirements)
• Portability: You can request your data in a portable, machine-readable format

Marketing Communications

• Opt-Out: Unsubscribe from marketing emails by clicking the unsubscribe link
• Text Messages: Reply “STOP” or “UNSUBSCRIBE” to opt out of promotional texts
• Service Messages: We may still send service-related messages (appointment confirmations, receipts) even if you opt out of marketing

Consent Withdrawal

If we’re processing your information based on consent, you can withdraw that consent at any time by contacting us. However, this won’t affect any processing that occurred before you withdrew consent.

Exercise Your Rights

To exercise any of these rights under this privacy policy, contact us at info@junkhubris.com or call/text (503) 489-8352. We’ll respond to your request in accordance with applicable privacy laws.

9. Do-Not-Track Features

Some web browsers and mobile devices have “Do Not Track” (DNT) features that signal websites not to track your online activity.

Currently, there is no uniform standard for recognizing and implementing DNT signals. As a result, we do not currently respond to DNT browser signals. However, if a standard for online tracking is established that we must follow, we will update this privacy policy accordingly.

10. U.S. Residents’ Privacy Policy Rights

If you are a United States resident, you may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), or other state privacy laws.

What Personal Information Do We Collect?

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Name, contact information, and IP address (YES – for service provision)
• Commercial Information: Transaction history and payment information (YES – for payment processing)
• Internet Activity: Website usage and browsing behavior (YES – for analytics)
• Geolocation Data: General location based on IP address (YES – to verify service area)

We have NOT collected: Protected classifications, biometric data, audio/video recordings (except service photos you voluntarily provide), employment information, education information, or sensitive personal information.

Sale and Sharing of Personal Information

We do not sell your personal information. We have not sold or shared personal information for business or commercial purposes in the preceding 12 months, and we will not do so in the future.

Your State-Specific Rights

Depending on your state, you may have the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (not applicable – we don’t sell data)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@junkhubris.com or call/text (503) 489-8352.

11. Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

When we make updates to this privacy policy:

• We will revise the “Last Updated” date at the top
• We may announce material changes through prominent website notices or direct communication
• The updated version takes effect as soon as we post it

We encourage you to review this privacy policy regularly to stay informed about how we protect your information.

12. Contact Us About This Privacy Policy

If you have questions, comments, or concerns about this privacy policy or our privacy practices, we’re here to help:

13. Review, Update, or Delete Your Data

Under this privacy policy, you have the right to request access to, correction of, or deletion of your personal information.

How to Submit a Request

To review, update, or delete your personal information:

1. First, email us at info@junkhubris.com with your request
2. Alternatively, call or text us at (503) 489-8352
3. Finally, include your name, contact information, and specific request details

We will respond to your request within the timeframe required by applicable law (typically 30-45 days). Additionally, we may need to verify your identity before processing your request to protect your information.

Limitations

Please note that we may need to retain certain information:

• To comply with legal obligations (tax records, legal disputes)
• To complete transactions you requested
• For legitimate business purposes (fraud prevention, customer service)